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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Kyla Keyes

February 26, 2026

5  out of  5
rating by Kyla Keyes
"Kallie was very easy to work with. She gave me a good quote and got everything done in a timely manner. 10/10 would recommend."
We responded:
"Kyla, We’re so glad to hear Kallie was easy to work with, provided a great auto, home quote, and took care of everything quickly. That’s exactly the level of service we strive for at State Farm in Mason. -Trinesha Goebel State Farm"
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Jose Medina

February 25, 2026

5  out of  5
rating by Jose Medina
"Very informative ,quick response"
We responded:
"Jose, thank you for the 5 star review. We appreciate being able to help you and your family with auto, home, life and health. My team and I strive each day to educate our customers on insurance options and provide quick service. www are always here for you and please do not hesitate to reach out to us. -Trinesha Goebel State Farm "
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Superior Lawn&Snow LLC

February 19, 2026

5  out of  5
rating by Superior Lawn&Snow LLC
"This team is always very pleasant, helpful and gives exceptional customer service!"
We responded:
"We’re so glad you’ve had a pleasant and helpful experience with our team. Providing exceptional customer service and being there when you need us is always our goal. We truly appreciate your trust in us for your auto, home, life, and health coverage! -Trinesha Goebel State Farm"
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Cooper Alspaugh

February 18, 2026

5  out of  5
rating by Cooper Alspaugh
"Helped me get a claim handled following a flood in my RV. Everything was handled quickly and efficiently and I was able to get my RV repaired in no time. Highly recommend!"
We responded:
"We’re so glad we could help get your RV claim handled quickly and get you back on the road. That’s exactly what we’re here for when the unexpected happens. We appreciate your trust in our office! -Trinesha Goebel State Farm"
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Anna VanSplintern

February 17, 2026

1  out of  5
rating by Anna VanSplintern
"Jordan Goebel is an absolute joke. Doesn’t respond to emails when he knows they are in the wrong. I moved from Leslie to Jackson and my auto insurance jumped from $227 to $490. No explanation from these sick people at all. And they won’t stop calling and texting me, begging me to switch my coverage back to them."
We responded:
"Anna, We’re sorry to hear you feel this way. Rate changes can occur for a variety of reasons, including location changes and underwriting factors, and we always aim to clearly explain those details when coverage is active. We also respect when someone chooses to move their insurance elsewhere. Our intention is never to pressure anyone. We wish you the very best moving forward."
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Pamela Shearman

February 14, 2026

5  out of  5
rating by Pamela Shearman
"I had the Pleasure of Kallie helping me with my vehicle insurance and renters insurance. What a phenomenal person she is. She would above and beyond what I would expect an agent to do . She was always there to answer my questions and help me. If I didn't understand something she would explain it in a way that it was easy for me to understand. State Farm is very lucky to have her as a agent."
We responded:
"Thank you so much for your thoughtful review! We’re thrilled to hear Kallie provided such phenomenal service while helping with your auto and home insurance needs. Our team is committed to going above and beyond, answering questions, and making sure everything is easy to understand. We truly appreciate your trust and your recommendation! -Trinesha Goebel State Farm"
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Lynne Cole

February 13, 2026

5  out of  5
rating by Lynne Cole
"The Staff at Trinesha Goebel has been very helpful when I had a question Kallie is very knolegable and was very helpful to help me setup my new insurance policy. I highly recommend her for anyone looking to her."
We responded:
"Lynne, Thank you so much for your kind words! We’re thrilled to hear Kallie was knowledgeable and helpful while setting up your new policy. Our team is always here to make your auto and home insurance experience smooth and stress-free. We truly appreciate your recommendation! - Trinesha Goebel State Farm"
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Lisa Norris

February 11, 2026

5  out of  5
rating by Lisa Norris
"Excellent communication and customer service. They go above and beyond to ensure a great experience. From the ease in switching carriers, to pricing, to their genuine helpful demeanor they are top-notch."
We responded:
"Thank you so much for your kind words! We’re thrilled to hear your switch was easy and that our team delivered the service you deserve. Helping with your auto and home insurance needs is what we do best, and we’re always here to support you every step of the way! Trinesha Goebel State Farm"
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Terrance Byrd

February 6, 2026

5  out of  5
rating by Terrance Byrd
"I have never walked into an office feeling so welcomed by every staff member present. The family atmosphere is very comforting as well! I highly recommend taking a visit to Trinesha's office to experience wholesome and professional service!"
We responded:
"Terrance, Thank you so much for the kind words! We’re glad you felt welcomed and experienced the family atmosphere we work hard to create. We truly appreciate the recommendation. -Trinesha Goebel State Farm"
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Mandy

February 4, 2026

5  out of  5
rating by Mandy
"Quick turn around with billing mix up. Resolved and money in the bank within 24 hours!"
We responded:
"Mandy, Thank you for the great review! We’re glad we could quickly resolve the billing mix-up and get everything taken care of within 24 hours. We appreciate you and your trust in our team! -Trinesha Goebel State Farm "
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Nicki VanLake

February 4, 2026

5  out of  5
rating by Nicki VanLake
"Tarryn was quick to get me a quote for both auto and home insurance and suggested better coverage that didn’t cost any more than my previous policy. She took the time to explain my options and made the whole process easy to understand. I truly felt she went above and beyond to make sure I was well taken care of. Great communication, professional, and genuinely helpful—highly recommend working with her!"
We responded:
"Thank you for the 5-star review! We’re so happy to hear Tarryn made your auto and home insurance experience easy and helped you find better coverage at no additional cost. We appreciate your trust and your recommendation! -Trinesha Goebel State Farm "
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Death Blow

January 31, 2026

1  out of  5
rating by Death Blow
"Recently left this place. Had constant problems with them getting our insurance coverage messed up. Latest incident we called to address it and were hung up on and then they wouldn't answer when we tried to call. Absolutely will not do business with. The New office in Jackson fixed issue immediately."
We responded:
"We are very sorry you feel this way. Our team strives to insure coverages are accurate and the way you would like. But as you are aware, your situation was unique and required more information. We made multiple attempts to obtain the information needed to correct the policy details, unfortunately without the required documentation we were limited to what we could process on your behalf. We’re glad to hear the matter has now been resolved and wish you the very best moving forward."
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დIssimaeდ დAnnaდ

January 29, 2026

5  out of  5
rating by დIssimaeდ დAnnaდ
"Great Service!!"
We responded:
"We strive to do our best and appreciate your 5-star review. We will be here for years to come to help you with your insurance needs. "
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Cecilia Kahle

January 26, 2026

5  out of  5
rating by Cecilia Kahle
"The staff at Trinesha Goebel State Farm were all very pleasant and helpful. I felt like family from the first time I walked through their door. I’m so glad we changed to State Farm Insurance in Mason."
We responded:
"Thank you so much for your kind words and for choosing Trinesha Goebel State Farm! We’re thrilled to hear that our team made you feel like family from the moment you walked through our doors. Whether it’s auto insurance, home insurance, or helping guide you through claims, our goal is always to provide helpful, caring service. We truly appreciate your trust and are so glad to have you as part of our State Farm family here in Mason! 😊"
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Lenny Henry

January 22, 2026

5  out of  5
rating by Lenny Henry
"I have had state farm for quite a few years now and can say I have had absolutely the best service every time I need them, thankfully it's been nothing serious yet. They always answer my questions, if they can't, they find someone for me who can."
We responded:
"Lenny, Thank you so much for your kind words and for being a loyal State Farm customer! We’re thrilled to hear that you’ve consistently received great service from our team. Making sure your questions are answered about Auto & home insurance and that you feel supported is always our top priority. We truly appreciate your trust in us and are grateful to be here for you whenever you need us. Trinesha Goebel State Farm"
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Tam Tam

January 20, 2026

5  out of  5
rating by Tam Tam
"I loved this branch location they are all for saving you money. I switched with them and they saved me $350 a month. I highly recommend if you all are looking to save some money."
We responded:
"Thank you so much for the 5-star review and kind words! We’re thrilled to hear that switching to our office helped you save $350 a month. Helping customers find the right balance of coverage and savings across auto, home, and life insurance is exactly what we strive for. We truly appreciate your recommendation and look forward to being here for you for years to come. -Trinesha Goebel State Farm"
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Jimi Paul

January 8, 2026

5  out of  5
rating by Jimi Paul
"They're friendly and fair. A few other insurance companies were completely outrageous as far as prices. I would 100% recommend. Oh, I dealt with Sean. He was great. 👍🏻"
We responded:
"Thank you, Jimi, for the 5-star review and recommendation! We truly appreciate you taking the time to share your experience. We’re glad Sean was able to help you find a reasonable price for Auto, Homeowners and provide friendly, fair service exactly what we aim for. Your trust means a lot to us, and we’re always here if you need anything. -Trinesha Goebel State Farm"
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Lisa allen

January 8, 2026

5  out of  5
rating by Lisa allen
"Needed new insurance and Tarryn has helped tremendously with saving me the most and being fast and efficient! She helped guide me to switch everything over with my auto and home making it a easy and stress free transition! Very happy to be with this group!"
We responded:
"Lisa, thank you so much for the 5-star review! We’re thrilled to hear that Tarryn was able to help you save money while making the switch fast, easy, and stress-free. Taking care of your auto and home insurance and guiding you through the entire process is exactly what we strive for. We’re so happy to have you as part of our State Farm family and truly appreciate your trust in our team! -Trinesha Goebel State Farm"
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Tarryn Frank

January 6, 2026

5  out of  5
rating by Tarryn Frank
"I have been with State Farm for a long time now. I had a great agent who passed away and I chose to transfer my policies to Trinesha's office. The level of care that all of the employees at her office give is beyond measure. They go above and beyond for all of their customers. Our family had a house fire and we lost everything. Not only was my claim handled professionally, I have to give a huge shout out to Trisha for how she helped me through all of it step by step. Whenever I have a question about any of my policies, Stephanie, Bryce, and Veronica are so helpful and quick to answer my questions. All of the team members who work in sales, Jordan, Courtney and Sean (I've worked with all of them) are amazing as well. They are so knowledgeable about all the products. I know that my family and I are in excellent hands. I highly recommend her office for all your insurance needs. She can literally cover you from birth, through retirement, and more."
We responded:
"Thank you so much for your heartfelt and detailed review. We are truly honored to have earned your trust, especially during such a difficult time for your family. Trinesha and the entire team – Stephanie, Bryce, Veronica, Jordan, Courtney, and Sean – are committed to providing the highest level of care and support, and it means a lot to hear that their efforts have made a difference for you. Your recommendation is deeply appreciated, and we look forward to continuing to serve you and your family for many years to come. Please don’t hesitate to reach out whenever you need us!"
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Victoria Duchene

December 23, 2025

5  out of  5
rating by Victoria Duchene
"Highly recommend this team! They go out of their way to help every one of their clients. You feel like family every time you step through their doors"
We responded:
"Thank you so much for the kind words and for highly recommending our team! We truly appreciate your trust in us for your auto, home, and life insurance needs. Going the extra mile and making our clients feel like family is exactly what we strive for every day. We’re always here for you and are grateful to have you as part of our family! - Trinesha Goebel State Farm"
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Mark Smith

December 9, 2025

5  out of  5
rating by Mark Smith
"Stopped in and saw Sean. Showed him my current car and home insurance policy through a rival agency in Grand Ledge where I used to live. Told him I liked working with a local firm and I was looking in Mason. He chatted with me for a while, got the specifics of what I was looking for, and explained my options which all gave a good feeling about this agency. He sent me a quote the next day and I went back and discussed it with him. The end result was slightly better coverage and better price. I switched my insurance to them."
We responded:
"Thank you so much for sharing your experience! We’re thrilled to hear that Sean was able to review your auto and home insurance needs and provide the kind of customer service you deserve. We’re grateful you chose to work with a local agent here in Mason, and it’s great to know the coverage options he walked through with you led to better protection at a better price. Trinesha Goebel State Farm"
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Brenda Schaberg

November 24, 2025

1  out of  5
rating by Brenda Schaberg
"They continently increase my bill monthly. It's increased almost $300 a month over the last two months, and I only changed one vehicle. They are very difficult to work with too."
We responded:
"Brenda, Thank you for sharing your concerns. We’re truly sorry for the frustration you experienced. Since your review, we’ve been able to adjust your policy and accomplish a lower monthly bill for you, and we hope this helps improve your experience moving forward. We’d appreciate the chance for you to reevaluate your review. Trinesha Goebel State Farm "
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Kailee Kurtzhals

November 19, 2025

5  out of  5
rating by Kailee Kurtzhals
"Super knowledgeable agency that is truly caring for their community and customers!"
We responded:
"Thank you so much for the wonderful review! We truly appreciate your kind words. Caring for our customers and our community means everything to us, and we’re grateful to have the opportunity to serve you. Trinesha Goebel State Farm. "
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John Conaty

November 18, 2025

4  out of  5
rating by John Conaty
"Veronica was very helpful she had my business taken care of quickly"
We responded:
"John, Thank you for the 4-star review! We’re so glad to hear Veronica was able to help and got everything taken care of quickly. We always strive for a 5-star experience, so if there’s ever anything more we can do, we’d love the chance to make it happen. We appreciate you. Trinesha Goebel State Farm "
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Ali F

November 5, 2025

5  out of  5
rating by Ali F
"Great agent. Got me great and better insurance then what I had and helped save me a lot of money. Definitely would recommend her."
We responded:
"Thank you so much for your kind words and recommendation! We’re thrilled to hear that Trinesha was able to find you better coverage and help you save money. We truly appreciate your trust and are glad to have you as part of our State Farm family! Trinesha Goebel State Farm "